A performance audit provides an objective assessment of an organization’s efficiency, effectiveness, and service quality attainment. These independent examinations consider diverse inputs and key performance indicators to form a rich perspective.
Areas Evaluated:
- Goal achievement, compliance with directives, and optimal resource allocation are scrutinized.
- Operational processes, productivity, customer satisfaction, and new improvement opportunities are also explored.
Example:
An audit of a toll road authority delved into methods of maintaining traffic flow while rigorously ensuring safety, culminating in customized recommendations for upgrading emergency protocols.
Key Purpose:
By identifying both strengths and pinch points, performance audits equip decision-makers to strengthen accountability, maximize value, and safeguard sustainability through data-driven reforms.